Deliveries & Returns
Deliveries & Returns
X-Mas & New Year Operating Times + Delivery Cut Off Dates (2024)
Our offices will be closed from 22 Dec - 8 Jan.
Our online shop will still be active and taking orders during this time, however, the orders will only be fulfilled upon our return on 08 Jan
If I order online between 19 Dec & 08 Jan when will my order arrive?
All online orders placed from 19 Dec onwards will only be processed for shipping upon our return to the office on 8 Jan 2024. You should receive your order 3 - 5 working days after the 8 Jan 2024.
What are your delivery / collection options and lead times?
Door To Door Delivery
We endeavour to pack and send all orders within 1 - 2 working days, however, some items may need to be collected from supplier warehouses which adds an extra day.
Total Lead time is 4-5 working days. (Main City Centres, Excl outlying areas which can take an extra 3 - 4 days)
Dispatch and delivery is between Monday and Friday (excluding public holidays). Order before 3pm during this time and we'll aim to despatch your order the following day
Free standard delivery applies to South african addresses only
Collect From Our Showroom
If you’d like to place an order for collection then please order online and select the & collect from store delivery options.
Please bring the card used to place the order and a form of ID as these will be required when you collect your order.
For our full address and information on how to find us please see the contact us page.
You will receive an e-mail from us once your order is ready for collection and we will also set up a suitable collection day and time. (We are open by appointment only, we do not deal with walk in customers)
What are the courier costs?
We offer FREE nationwide shipping on all our orders!
Thats right... We offer FREE shipping no matter what the order value.
We make use of reliable door to door couriers to deliver your parcel to you door within 3 - 4 working days.
Can I track my order?
Yes, when we dispatch your order we will email you with the tracking details (This email can sometimes go into your promotions / spam / junk folder, so please check there too).
Tracking details may not appear on the carrier's website until the parcel has been scanned into their network on the evening of despatch.
If you've set up an account with us then you can log in to check the status and tracking of your order.
Can I use an alternative delivery address? or Can I change my delivery address after I've ordered?
Yes, when paying by card or EFT you can enter your delivery address at the first stage and then enter your billing address where your card is registered to at the payment method stage.
Yes, you can change your delivery address if your order has not yet been shipped. simply drop us an e-mail as soon as you can to update the shipping address, please also provide us with your order number
What is your returns policy?
We trust you will be completely satisfied with any product purchased from us. However, should you wish you can return it for any reason within 28 days from the date of despatch for a full refund (less courier costs), excluding gift cards and E-gift cards. Items must be unused and in an as-new condition with all packaging and labels/tags attached. We aim to process returns as soon as possible, however, please allow up to 14 days for your refund to be processed during peak periods.
Please take care when trying items on. If an item is returned to us in an unsuitable condition, worn or damaged, we won't be able to refund you. In this case, we would have to send the item back to you and ask you to cover the costs of delivery. If we don’t hear back from you within 14 days, the goods will be destroyed.
Dive Mask Returns
Please note we do not accept returns of Dive Masks if they have been worm & used in the water. Mask are deemed to be products of a personal nature. Once the mask has been used in water it is no longer classed "as new" as it cannot be resold as a new mask. Masks can only be returned for credit if they are received back "as new & unused" with all packaging and labels/tags attached.
How do I return an item?
Please drop us an e-mail to email@example.com giving us your order number, collection address and reason for return and we will send couriers around to collect the item for us to inspect before processing any further.
Can I exchange items?
Yes, we’re happy to organise this!
If you wish to exchange your item for an alternative size or colour, please email us with details of the new item you would like and we will arrange the exchange. Note: good returned for exchange must be returned unused and in original packaging with all tags and labels attached.
Can I return multiple orders back to you in one parcel?
Yes of course, you're more than welcome to return items from different orders in one package back to us to save on courier costs. Please ensure you include invoices in the parcel or if you haven't got these, then the order numbers, your details and the reason for the return.
I think my item is faulty, what should I do?
If your product develops a manufacturing fault within 30 days of purchase, please click here to contact us via our form to let us know about the issue and we’ll look to replace or refund it. Please attach images to enable us to deal with your query quickly.
If you’ve purchased the item from us within the last 12 months and it’s developed a manufacturing fault, please click here to contact us via our form. Our Customer Care team will be in touch to let you know how to proceed and in most cases, we aim to offer a repair if possible. Please note that we will need a reasonable amount of time to carry this out and will do our best to come to a resolution as soon as possible. To speed up the process, please attach images to the form to assist our Customer Care team.
How long will it take for my refund to be processed?