Deliveries & Returns

Yes. For a non-faulty size or colour exchange, please email dive@scuba.co.za with your order number and the replacement item you need.

An exchange normally involves two courier trips: (1) collecting the original item and (2) delivering the replacement. You pay both courier charges. The R85 initial delivery rate, or free initial delivery from R950, applies only to the first delivery of a new order and does not include or determine exchange courier charges.

Before we book the exchange, we will quote both courier legs in writing according to the collection and delivery destinations and the packed parcel’s weight and dimensions. We will proceed once you accept and pay the quote. If you arrange and pay for your own return courier, you will still need to pay the quoted replacement-delivery charge.

Exchange items must be unused, clean, undamaged and in as-new condition, with their original packaging, tags, labels, accessories and manuals. We inspect returned items before dispatching a replacement. These conditions do not limit your rights where goods are faulty, damaged, incomplete or incorrectly supplied.

Email dive@scuba.co.za with your order number, collection address, item details and reason for the return. We will confirm the return process and, if requested, quote a courier collection according to the collection address and the packed parcel’s weight and dimensions.

You may arrange your own return courier at your cost. Please use a tracked service, retain proof of dispatch and pack the item securely in suitable outer packaging. Do not attach courier labels or tape directly to the product’s retail packaging.

Please contact us before sending faulty, damaged, incomplete, incorrect or warranty goods so that we can confirm the appropriate courier process.

For a voluntary change-of-mind return, you may notify us and return the item within 28 days from dispatch. The item must be unused, clean, undamaged and in as-new condition, with its original packaging, tags, labels, accessories and manuals. Gift cards and e-gift cards are excluded from voluntary returns.

After we receive and inspect an eligible voluntary return, the refund is the amount paid for the returned item, less (1) the original delivery amount shown and paid at checkout and (2) any return-courier charge that SCUBA.co.za arranged for you. If your original delivery was free, the original-delivery deduction is R0. If you arrange your own courier, you pay that courier directly and we do not deduct a SCUBA.co.za return-courier charge.

These voluntary-return deductions do not apply where this would conflict with your statutory rights, including applicable cooling-off rights, or where goods are verified as faulty, damaged, incomplete or incorrectly supplied.

Please take care when trying items on. If a non-faulty item is returned worn, used, damaged, incomplete or without the required packaging, we may decline the voluntary return and will contact you to arrange its return to you at your cost.

Dive mask returns
Non-faulty masks may be tried on carefully on a clean face, but a mask worn or used in water is not eligible for a voluntary return or exchange because it is no longer in as-new condition. This does not limit your rights if the mask is faulty, damaged or incorrectly supplied.

Door-to-door delivery

For the initial delivery of a new order to a South African address, delivery is free when the order subtotal is R950 or more. Orders below R950 are charged a flat R85 delivery fee.

This rate covers the first delivery only. It does not include collection or replacement-delivery charges for a non-faulty return or size or colour exchange.

We endeavour to pack and dispatch orders within 1–2 working days. Some items must first be collected from supplier warehouses, which can add an extra working day. Delivery usually takes 4–5 working days to main city centres; outlying areas can take an additional 3–4 working days. Dispatch and delivery take place Monday to Friday, excluding public holidays.

For the initial delivery of a new order to a South African address, delivery is free when the order subtotal is R950 or more. Orders below R950 are charged a flat R85 delivery fee.

These subsidised initial-order rates do not automatically include a complimentary non-faulty return or exchange. A size or colour exchange normally has two separately chargeable courier legs: collection of the original item and delivery of the replacement. The customer pays both legs.

Exchange and SCUBA.co.za-arranged return courier charges are not fixed at R85. We quote them according to the collection and delivery destinations and the packed parcel’s weight and dimensions. For an exchange, we provide the combined quote for both legs in writing before booking.

SCUBA.co.za covers reasonable courier costs where goods are verified as faulty, damaged, incomplete or incorrectly supplied, and for a courier service that we approve in advance for an approved warranty claim.

Yes, when we dispatch your order we will email you with the tracking details (This email can sometimes go into your promotions / spam / junk folder, so please check there too).

Tracking details may not appear on the carrier's website until the parcel has been scanned into their network on the evening of despatch.

If you've set up an account with us then you can log in to check the status and tracking of your order.

Yes, when paying by card or EFT you can enter your delivery address at the first stage and then enter your billing address where your card is registered to at the payment method stage.

Yes, you can change your delivery address if your order has not yet been shipped. simply drop us an e-mail as soon as you can to update the shipping address, please also provide us with your order number

Yes. You may return eligible items from different orders in one parcel to reduce courier costs. Please include the relevant invoices or order numbers, your contact details and the reason for each return.

Pack everything securely in suitable outer packaging and do not attach courier labels or tape directly to retail packaging. If SCUBA.co.za arranges the courier, we will quote the collection according to the address and the final packed parcel’s weight and dimensions.

Please email dive@scuba.co.za or call 083 645 3191 with your order number, a description of the issue and clear photographs where possible. Do not send the item with your own courier unless we agree to this in advance.

If goods are verified as faulty, damaged, incomplete or incorrectly supplied, SCUBA.co.za will cover the reasonable courier costs and provide the remedy available under the applicable law. If the matter is an approved manufacturer’s warranty claim, we will cover the reasonable cost of a courier service that we approve in advance.

A manufacturer’s warranty is additional to, and does not replace, your statutory consumer rights. We may need a reasonable opportunity to inspect or test the item before confirming the appropriate repair, replacement or refund.

We process a refund after the returned item has been received and inspected. We aim to complete this within 7 days of inspection, but please allow up to 14 days during peak periods. We will email you when the refund has been processed.

Where legislation sets a specific refund deadline, that deadline will apply. Bank processing times after we issue the refund are outside our control.